Refund policy

Refund & Return Policy

At Fidgetmania, we are dedicated to providing the ultimate sensory experience. If your purchase doesn't meet your expectations for focus and tactile satisfaction, we are here to make it right.

1. 30-Day Satisfaction Guarantee

We want you to be fully satisfied with your new fidget tool. You have 30 days from the date of delivery to request a return if you are not completely happy with your purchase.

  • Condition: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original premium packaging.
  • Process: To start a return, contact us at info@fidgetmania.store with your order number.
  • Return Shipping: For standard "change of mind" returns, customers are responsible for the return shipping costs.

2. 6-Month Premium Warranty

Every Fidgetmania tool is engineered for durability and performance. We back this with a 6-month mechanical warranty covering any manufacturing defects.

If your item arrives damaged or develops a mechanical fault due to a production error within 6 months, we will arrange a priority replacement or a full refund at no cost to you.

3. Damaged or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.

4. Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (special orders or personalized items) or promotional gift cards. Please get in touch if you have questions or concerns about your specific item.

5. Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.

Questions? Our support team is ready to assist you. Email: info@fidgetmania.store Support Hours: Mon—Fri, 09:00 AM — 05:00 PM (CET)